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Human Resources Shared Services Business Relationship Advisor

at CVS Health

Posted: 10/9/2019
Job Reference #: 1060894BR
Keywords: management

Job Description

Job Description
Would you like to join Fortune 7 CVS Health leading our dynamic human resources team? As an Advisor, Human Resources Shared Services (HRSS) Business Relationship - Health and Welfare Benefits, you will be responsible for Health and Welfare service delivery at the company. You will work to identify and resolve related business and colleague issues, act as a team member in complex projects, facilitate continuous process improvements and work as a liaison to internal and external partners, including Health and Welfare vendor relationships. The successful candidate will serve as a subject matter expert for all assigned functions, perform data analysis including reporting deliverables to ensure the highest level of colleague and partner service delivery satisfaction is provided.

Duties & Responsibilities:
* Providing Enterprise and HRSS service delivery with all applicable vendors, and liaison to HR Business Partners, Business Relationship Manager and Advice and Counsel, as needed, both accurate and timely.
* Working in partnership with outsource service providers and internal business partners to provide service delivery for Health and Welfare benefits.
* Responsibility for Health and Welfare reporting and analysis.
* Participating in benefit case review meetings towards timely and full case management resolution activities.
* Processing premium payment billings as needed and audit for accuracy
* Coordinating and resolving escalated participant and service issues for colleagues by working with vendors and the Benefits Strategy function.
* Serving as HRSS liaison with the internal Benefits Strategy Center of Excellence.
* Administering weekly, monthly and annual reporting related to assigned projects with vendors.
* Supporting and coordinating compliance, audit and data clean-up projects for Health and Welfare plans.
* Coordinating and maintaining service and operational procedures with applicable vendors and HRSS job functions.
* Identifying and recommending opportunities for improved services delivery and new transformation opportunities.
* Applying best practice program / project management techniques and tools to achieve desired requirements, budget and timeframes.

To be successful in this role, you will possess the following:
* Excellent analytical skills, communication skills, and can work independently and as a great teammate.
* Ability to prioritize and manage projects utilizing standard project management methodologies.
* Ability to perform cross functional tasks involving HR/Payroll, Health and Welfare, Defined Contribution, Defined Benefit and Stock Purchase Plans.
* Ability to maintain colleague and participant PHI and PII.
* Demonstrated analytical and mathematical skills with ability to work with a high degree of accuracy and attention to detail.
* Proven self-starter with the ability to implement process improvements and flexibility to adjust to changing HR work environment.
* Excellent customer service skills.
* Excellent computer skills, including extensive knowledge of spreadsheet and database software and working knowledge of PeopleSoft, Microsoft Office, and PowerPoint.

Required Qualifications
* 5+ years Human Resources experience that includes benefits, payroll and health & wellness along with compliance or benefits compliance knowledge, regulations and laws.

Preferred Qualifications
* Comprehensive knowledge of HR and Health and Welfare processes and administration; including an in depth knowledge of base HR/Payroll policies and practices within one or more of the following areas: Payroll, HR Information Technology, Employee Data/Records Management, Time and Attendance, Retirement, Health and Welfare and/or Call Center Management. Must have Health and Welfare operational and service delivery experience.

* Bachelor's Degree or equivalent work experience is required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!