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Patient Intake Coordinator

at CVS Health

Posted: 10/10/2019
Job Reference #: 1069704BR_1
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Job Description

Job Description
Coram/CVS Health is looking for a high-energy healthcare professional to join our Redmond team as a Patient Intake Coordinator! This rewarding opportunity allows you to work closely with patients and their caregivers to coordinate in-home IV therapy services. As the "face of the company", Patient Intake Coordinators are a key part of creating a positive experience for our patients. In this dynamic and fast-paced role, you will be responsible for coordinating home infusion services between branch personnel, Sales, the insurance team, and referral sources in order to ensure excellent service for new home infusion patients.
As a Patient Intake Coordinator you will
* Advocate for efficient and speedy patient onboarding experience.
* Act as the main point of contact for Coram's patients, caregivers, referral sources, and Sales team at start of care.
* Coordinate between the key components to the healthcare landscape to bring patients onto Coram services.
* Resolve patient issues and respond to phone and fax inquiries regarding in-home IV order requests.
* Assess patient needs and document all communication in the Electronic Medical Records system regarding coordination of care.
* Communicate with various departments by providing information pertaining to equipment, supplies, and services needed to start patients on service with our company.
* Collaborate with Coram's insurance professionals to verify patient benefit coverage and financial responsibility.
* Relay insurance coverage and patient responsibility to referral sources, Sales, and patients. Discuss patient responsibility and documentation required for billing of services.
* Confirm start of care details with all parties to ensure a seamless transition into homecare for our customers.

What you will bring to the team:
* Patient-focused integrity
* A strong desire to learn new and existing processes, both internal to Coram and external to the healthcare field in general
* A cheerful attitude
* A strong desire to drive through patient satisfaction regardless of obstacles

Typical work hours for this position are Monday - Friday, 8:00 AM - 4:30 PM, with an opportunity for over-time based on business need. You will also be required to participate in an on-call rotation for weekend coverage. This typically results in two Saturdays worked per month, with an opportunity for more based on desire and business need.

Required Qualifications
* Minimum two years experience in customer service.
* Minimum six months to one years experience in healthcare.
* Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications
* Experience working with healthcare insurance.
* Experience with medical terminology.
* Experience working in a pharmacy setting.
* Two years of Healthcare Experience
* Bachelors degree, preferably in related field

Education
Verifiable High School Diploma or GED is required.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!