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Emerus is a nationally recognized, innovative leader in the delivery of emergent, inpatient, and diagnostic medical health care. Specializing in the identification, development and management of improved-access community medical facilities, Emerus provides cost effective, scalable growth opportunities to large-scale, national health care systems throughout the United States. Partnering with MultiCare, the preeminent health system of Washington’s South Puget Sound Region continues to set the standard for quality, safety and service by offering a new service-line of new off-campus emergency rooms (OCEDs). Emerus is America’s first and largest operator of micro-hospitals and off-campus EDs caring for more than 1 million patients to date.
Our vision is to create a special place where our patients and their families can expect the highest level of care. We value the work that they perform on a daily basis and provide a comprehensive compensation and benefits package for our full-time employees that includes:
- Competitive salary package
- Full benefits package – Medical, Dental and Vision
- 401(k) plan with company match and immediate vesting!
- Paid Vacation, Sick and Holidays
- Paid time off to volunteer in the community!
- Comprehensive training programs
The purpose of this position is to provide leadership and to create an atmosphere that provides continuity of quality patient care in the emergent Off Campus Emergency Department (OCED) environment. This is achieved by providing clear direction and expectations to the clinical and office staff regarding the functional areas in which they work. The Executive Director is responsible and accountable for the planning and direction of clinical, financial, and operational activities that will ensure high-quality and cost-effective care delivery services and programs. Ensures all aspects of the OCEDs are in compliance with federal, state, and local regulations and compliance with licensing and accreditation standards. The Executive Director is accountable for matters related to Department of Health licensing, functional programming and requirements of construction and program review, corporate integrity, and regulatory compliance/accreditation by all accrediting bodies, resource allocation, fiscal management, gross revenue, and expenses. The Executive Director directs and manages facility operations to ensure they/it supports the delivery of high-quality, cost-effective patient care through activities based on dedication to excellence, strategic goals and objectives, effective leadership, and financial stability. The Executive Director coordinates with system leaders and system marketing to create market specific plans and annual marketing and development plans to achieve volume-related targets. The Executive Director serves as a liaison between patients and/or their families, hospital staff, contracted employees, administration, and practitioners and works with other system Director(s) of Clinical Objectives to create and implement patient satisfaction, employee engagement and provider engagement improvement strategies. Provides leader education related to operations and business development initiatives.
The Executive Director works closely with the MultiCare Hospital Presidents and Market Leaders, Physician Executives, Nurse Executives, Finance Business Partners, and senior leaders in a team-oriented approach to planning and operational oversight.
The Executive Director will establish and maintain a rapport and professional working relationship with staff, physicians, management, administration and other service providers throughout MultiCare. This position requires extensive external contact with consultants, vendors, national, state, local community and agency organizations, educational organizations, physicians, colleagues, elected officials and specialty groups to build relationships and connections for network development and constituency management.
Essential Job Functions
- Provide leadership, training, supervision, guidance and coaching for OCED employees
- Ensures OCEDs are in compliance with all established policies and procedures; Federal, state and local regulations; and licensing and accreditation standards
- Assist in the handling of patient grievances with adherence to both the MultiCare and Emerus values as well as the principals of patient privacy and security of Protected Health Information (PHI)
- Assume supportive role during facility inspections by licensing and accrediting agencies
- Provides oversight of all functional aspects of the OCED including Nursing, Lab, Radiology, Pharmacy, and Front Office
- Support fiscal accountability through budgetary oversight
- Contribute to the completion and communication of employee performance evaluations
- Directs the effective management of financial, human, material, and informational resources.
Other Job Functions
- Directs and manages the OCED operations to achieve goals and volume targets
- Develops and executes strategies that directly impact volumes: business development and provider engagement/alignment
- Identifies barriers to improvement, and develops effective mitigation strategies to enhance the patient experience
- Plans, coordinates, executes and delivers on time and on budget all capital projects for the OCED Facilities
- Ensures compliance with all policies and procedures
- Works with administration team to develop business strategies designed to meet organizational goals
- Maintains operational expenses and volume plans to achieve operational margin
- Identifies savings opportunities or revenue enhancements that add value to OCED processes
- Maintains collaborative/cooperative relationships with others in the organization by sharing meaningful information, soliciting feedback and exhibiting respect and support. Integrates department’s services with the OCED’s primary function
- Develops a network between and within the MultiCare system, departments and the community
- Participates in task force, performance improvement teams, hospital committees and other assigned meetings. Leads groups as appropriate
- Develops and updates OCED business plan and goals consistent with the OCED strategic business plan, mission and vision
- Reviews, interprets, and communicates relevant company policy updates
- Keeps leadership informed of the status of ethics and compliance issues
- Manages departmental plan consistent with budgetary constraints
- Reviews internal and external audit reports and investigation reports and assure that appropriate corrective and preventative actions have been taken. Attends all audit exit conferences for compliance
- Ensures organization and department specific compliance with corporate requirements and requirements of all applicable (local, state and federal) agencies
- Anticipates/plans for implementation of change required by various regulatory agencies and communicates same. Maintains department according to appropriate regulatory compliance agencies and makes required improvements/changes when deficiencies are noted
- Assists in investigations resulting from calls to the corporate ethics and compliance line
- Develops and monitors performance indicators related to compliance
- Drive data provided to regional management through the use of clearly defined metrics
- Monitor facility quality indicators and develop resolution plans by working closely with regional and corporate functions such as safety and infection control
- Support for the oversight of continued employee training requirements, safety and quality initiatives
- Ensure that the business office complies with all established policies, procedures and protocol in regard to the patient process, collections and customer service
- Ensure the facility is equipped with the appropriate supplies and materials in which to effectively deliver quality patient care
- Work closely with Human Resources regarding employee related issues, training, and staff development initiatives
- Help in ensuring all functional areas are fully staffed with continuous coverage
- Participate in community outreach programs
- Attend staff meetings or other company sponsored or mandated meetings as required
- Travel to all facility locations as required
- Perform additional duties as assigned
- Bachelor’s Degree required; MBA or MHA preferred
- Healthcare operations experience required
- Three (3) years of experience in a managerial or supervisory capacity
- Experience as an associate administrator, manager of facility operations or experience in leading a small hospital as a Vice President of Operations preferred
- Position requires fluency in English; written and oral communication