Haselwood Auto Group

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Appointment Coordinator

at Haselwood Auto Group

Posted: 4/1/2019
Job Status: Full Time
Job Reference #: 878589
Keywords: office

Job Description

  • Bremerton, WA, USA
  • DOE
  • Hourly
  • Full Time

The Appointment Coordinator is the first point of contact for service customers and creates a remarkable experience right away! 

This is a full time position with benefits! Our generous benefits package includes:

  • Medical/Dental/Vision
  • 401k with employer match
  • Paid Sick Leave
  • Paid Vacation and holidays, including your Birthday!
  • Employee vehicle purchase program
  • Wellness programs
  • And a brand new renovated work space! 

This position is responsible scheduling service appointments, making follow-up reminder calls and communicating with customers regarding service appointment issues.

DUTIES AND RESPONSIBILITIES include but are not limited to:

  • Schedule service appointments for customers. 
  • Conduct follow up calls.
  • Utilize scripts for all calls. 
  • Connect with Service Advisors and Shop Leads on work availability.
  • Partner with Service Client Care Manager regarding any escalated issues.
  • Document any pertinent information pertaining to scheduled work. 
  • Contact and schedule appointments for special order parts cards.
  • File repair orders.

EDUCATION and/or EXPERIENCE

  • At least 1 year of office or customer service  experience in a high call volume setting. 
  • Experience with cold call contact preferred.

Applicants are subject to a criminal history check and pre-employment drug screen prior to hire.