MultiCare Health System

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Financial Counselor

at MultiCare Health System

Posted: 10/1/2019
Job Reference #: 130500

Job Description

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MultiCare Entity:

Deaconess Hospital


Spokane, WA

Job ID #:

Employment Type:

Part Time - Regular

Job Category:

Clerical/Admin Support



Access Services Core DHS



Work Schedule: Weekdays


Not Applicable





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Position Description

The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at

Position Summary:

The Financial Counselor liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospital and acts as patient financial advocate in resolving patient liability. The Financial Counselor contacts and interviews patients and/or their representative(s) to ensure reimbursement to the assigned hospital from patients or other responsible parties using a high degree of tact while maintaining patient confidentiality and dignity in addressing each individual situation. He/she assists patients in understanding their health care insurance coverage by determining eligibility, benefits, authorization and utilization requirements and patient liability for specific department(s). The Financial Counselor may collect up-front payments, facilitate financial arrangements, or assist patients in accessing programs such as Medicaid, Medicare or alternative funding sources or charity, when appropriate.

Minimum Requirements:

One (1) year of business or college course work preferred
Three (3) years of healthcare related experience to include collections, financial counseling or billing experience required
Patient Registration experience preferred
Completion of a medical terminology course or proficiency preferred


National Association of Access Management Certification preferred

Additional Information

MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, veteran status or age. EOE/AA/M/F/D/V

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