Richland Fire & Emergency Services Department

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Emergency Communications Dispatcher

at Richland Fire & Emergency Services Department

Pay: $20.58 to $29.39/hour
Salary : $20.58 - $29.39 Hourly
Posted: 8/29/2019
Job Status: Full Time
Job Reference #: 2421958
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Job Description

Overall Job Objective

Job Title:Emergency Communications Dispatcher
Salary:$20.58 - $29.39 Hourly
Job Type:Regular Full-Time
Location: BCES/SECOMM: 651 Truman Ave - Richland, Washington
 
In an effort to maintain a continuous eligibility list for hiring of future positions, the City will be continually conducting skills testing and interviews.                                  .
 
Starting salary: $20.58/hour

The City of Richland and Southeast Communications Center are looking for well-qualified candidates to work as Emergency Communication Dispatchers.  Emergency Communication Dispatchers receive, transmit and record telephone calls, signals and messages relating to police, fire and medical emergencies and operates various communications equipment. Subject to working irregular hours, rotating shifts, weekends and holidays, and 24-hour on call in emergency situations. This position requires employees to work in a highly stressful, emergency or multiple simultaneous emergency situations where injury or death of individuals might occur as a result of an error.
 
Click here to view the complete job description to include essential functions and working conditions.
 Minimum Qualifications:

EDUCATION & EXPERIENCE REQUIREMENTS:
  • High school diploma or GED.
  • One (1) year of customer service experience involving substantial customer interaction in a fast-paced environment.
  • Working knowledge of Microsoft Office Outlook and Word.
  • Data entry skills with speed and accuracy and ability to type 40 wpm with accuracy.
  • Or an equivalent combination of education and experience that would provide the necessary knowledge, skills and abilities to successfully perform the essential functions of the job.

LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS:
  • Valid driver's license.
  • Obtain and maintain ACCESS Level I or II certification within six (6) months of hire date.
  • Obtain CPR and Emergency Medical Dispatch (or equivalent) certifications within one (1) year of hire date.

 Desirable Qualifications:

  • Prior successful experience in a fast-paced and multi-tasked public contact environment (e.g. medical intake, bank teller, server, or barista) or a public safety communications environment.
  • Knowledge of Benton and Franklin County streets, locations and landmarks.
  • Excellent oral communication skills to include a clear and confident speaking voice with good diction.
  • Demonstrated background providing excellent customer service with tact, patience and courtesy while maintaining a calm and professional demeanor with callers' who may be verbally abusive, emotionally upset, uncooperative or frightened.

 Supplemental Information:

Final selection will be made based on qualifications, skills testing (typing and CritiCall), and an oral board interview process. Be advised that prior to working in this position for the City, and on a regular basis while employed in this position, you are required to obtain and maintain certification in use of state and federal law enforcement databases and/or to be granted access to City facilities that house confidential criminal justice information.
 
Final candidate(s) selected will be required to successfully complete and pass a comprehensive background/reference, fingerprinting, polygraph, psychological and pre-employment physical exam (includes drug/alcohol testing) commensurate to the position.