Richland Fire & Emergency Services Department

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Lateral Emergency Communications Dispatcher

at Richland Fire & Emergency Services Department

Pay: $20.58 to $29.39/hour
Salary : $20.58 - $29.39 Hourly
Posted: 8/25/2019
Job Status: Full Time
Job Reference #: 2399946

Job Description

Overall Job Objective

Job Title:Lateral Emergency Communications Dispatcher
Salary:$20.58 - $29.39 Hourly
Job Type:Regular Full-Time
Location: BCES/SECOMM: 651 Truman Ave - Richland, Washington
Hiring Range: $20.58 to $29.39 Hour (DOQ)

The City of Richland is looking for experienced Emergency Communications Dispatchers to join the Southeast Communications Center (SECOMM) team.  SECOMM serves the community by partnering with first responders to provide emergency and non-emergency services to the citizens of Benton County, Franklin County and Walla Walla Fire District #5 in Southeast Washington State.

Emergency Communications Dispatchers are critical to the community, therefore the City is looking for candidates with a heart for service to others and the ability to remain calm and focused in a fast paced and an often tense work environment.  Working at SECOMM requires teamwork with other members in the division and first responders.

An Emergency Communications Dispatcher receives, transmits and records telephone calls, signals and messages relating to police, fire and medical emergencies and operates various communications equipment. This position requires 12-hour rotating shift work, to include irregular hours, weekends and holidays, and is subject to a 12-hour on call period in emergency situations. Additionally, this position requires employees to work in a highly stressful, emergency or multiple simultaneous emergency situations where injury or death of individuals might occur as a result of an error.

All employees are expected to model and foster the City of Richland's core values in the performance of their duties and their interactions while representing the City. The values of TeamworkIntegrity, and Excellence promote and maintain a high level of morale and productivity, and are the tie that binds all City employees together across all functions.

Click on the following link to view the complete job description, including the essential functions and working conditions:

 Minimum Qualifications:

  • High school diploma or GED.
  • Two (2) years of call taking or dispatching experience in a Public Safety Dispatch Center utilizing a Computer Aided Dispatch System.
  • Basic understanding of a windows based computing environment, with a working knowledge of Microsoft Office Outlook and Word.
  • Data entry skills with speed and accuracy and ability to simultaneously listen, speak and type 40 wpm with accuracy.
  • Valid driver's license.
  • ACCESS Level I or II certification within six (6) months of hire date.
  • Valid CPR, First Aid and Emergency Medical Dispatch (or equivalent) certifications upon hire date.

 Desirable Qualifications:

  • Three (3) years of call taking or dispatching experience in a combined 9-1-1 Communications Center.
  • Criteria Based Dispatching (CBD) certification.
  • Prior work experience utilizing VESTA telephone systems and Integraph Public Safety Computer Aided Dispatch (CAD).
  • A Central Computerized Enforcement Service System (ACCESS) I or state equivalent certification upon hire date.
  • Knowledge of Benton County, Franklin County and Walla Walla Fire District #5 streets, locations and landmarks.
  • Excellent oral communication skills to include a clear and confident speaking voice with good diction.
  • Demonstrated background providing excellent customer service with tact, patience and courtesy while maintaining a calm and professional demeanor with callers' who may be verbally abusive, emotionally upset, uncooperative or frightened.
  • Strong listening skills with an ability to remain alert and think clearly in stressful situations, and the ability to understand and carry out instructions on procedures and equipment operations.

 Supplemental Information:

Final selection will be based on qualifications, skills testing (if applicable) and an oral board interview process. 

The final candidate(s) selected will be required to successfully complete and pass a comprehensive background/reference check, fingerprinting, polygraph, and psychological and pre-employment physical exams (includes drug/alcohol testing) commensurate to the position.

Wages determined by the current collective bargaining agreement between the City and the Southeast Washington Telecommunicators Guild (SEWTG).