Spokane International Airport

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Dispatcher

at Spokane International Airport

Pay: $36587.20 to $49400.00/year
Salary : $17.59 - $23.75 Hourly $1,524.47 - $2,058.33 Semi-Monthly $36,587.20 - $49,400.00 Annually
Posted: 8/22/2019
Job Status: Full Time
Job Reference #: 2343451
Keywords: office

Job Description

Overall Job Objective

Job Title:Dispatcher
Opening Date/Time: Mon. 02/04/19 12:00 AM Pacific Time
Salary:$17.59 - $23.75 Hourly
$1,524.47 - $2,058.33 Semi-Monthly
$36,587.20 - $49,400.00 Annually
Job Type:Full-time
Location:Spokane Airport; 9000 W. Airport Dr., Ste 204, Spokane, Washington
Department:Police Department
 

To provide a single access point for emergency personnel, airport administration and the general public to obtain information and report incidents to initiate public safety responses.

 


 Examples Of Essential Duties:
  • Answer and prioritize responses to airport 911, aircraft emergency, paging calls and information calls.
  • Dispatch police, fire and medical responders to calls for assistance, and transfer other calls to appropriate department or agency.
  • Serve as communication center during police, fire and EMS incidents.
  • Monitor pagers and scanners and announce emergency information relevant to distressed aircraft.
  • Provide telephone answering support to airlines and administration.
  • Provide non-law enforcement police services including processing lost and found items, issuing/retrieving badges/keys, fingerprinting, etc.
  • Assist airport users with paging services, flight information and related services.
  • Act as after-hours point of contact for vendors, deliveries, etc.
  • Assist with on-the-job training of newly hired dispatchers.
  • Prepare reports and maintain activity records in physical and electronic filing systems.
  • Monitor CCTV cameras, TSA alarms, CCAS alarms and Simplex building fire alarms.
  • Perform other duties as assigned.

 Typical Qualifications:

Education/Experience:
  • High school degree, some college course work in police science and computers preferred.
  • Three years experience (within the last five years) in a dispatch or communications center for police, fire, or EMS department preferred. State Certification as Communications Dispatcher will be recognized in lieu of experience.
  • Experience operating multi-line telephone systems, electronic office equipment and computers as well as knowledge in the use of spreadsheets, word processors and databases. 
 
Knowledge/Skills:
  • Must be able to read, write, speak and understand English.     
  • Must have good written and verbal communication skills.
  • Have a clear and pleasant speaking voice.
  • Must be able to read/understand rules, regulations, policies, and procedures.
  • Must be able to analyze situations quickly, calmly and objectively to determine appropriate emergency response.
  • Must be able to establish and maintain good working relationship with co-workers and persons using/interacting with the Communication Center.
  • Must be able to handle telephone inquiries, comments, and complaints in a polite, professional manner.
  • Must have knowledge of first aid principles.
  • Must be able to repair minor system breakdowns.
  • Must be able to keyboard at 35 wpm.
  • Must be able to work various shifts.

Physical Requirements:
  • Able to move about facilities & all areas of responsibility
  • Ability to operate a computer, fax, telephone and other office equipment
  • Ability to communicate via email and phone
  • Ability to lift or move up to 50 lbs.
  • Ability to reach under, around and behind desks, tables and equipment
  • Ability to stand for an extended period of time
  • Ability to use hands to finger, handle or feel
  • Close Vision, color vision and ability to adjust focus and read small print
  • Ability to talk, hear and understand telephone and radio transmissions

Security:

  • Must have no felony or gross misdemeanor convictions.
  • Must be able to obtain and maintain an Airport security badge as condition of employment.

 Supplemental Information:

Working Contacts with Others:
Regular contact with management, employees, tenants, vendors, government agency staff and the general public.   
 
Working Conditions, Travel, Environment, and Potential Hazards:  
Work performed primarily in Dispatch Office. Occasionally noisy to loud work environment. 
 
Equipment Operations Required:
Personal computer, phones, calculators, copier, fax, 2-way radio, fingerprinting and badge equipment.