Allied Universal

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GSOC Operator

at Allied Universal

Posted: 9/27/2019
Job Reference #: 338110
Categories: Customer Service
Keywords: support

Job Description

  • Job LocationsUS-WA-Seattle
    Category (Portal Searching)
    Administrative
  • Overview

    We are North America’s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. In fact, over 65% of our managerial positions are filled by internal candidates.

    For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

    Start your phenomenal career with Allied Universal today!

    Job Description

    Job Title: GSOC Operator I
    • Department: Operations
    • Location (City/State): Seattle, WA
    • Employment Type: Full time


    General Statement of Job

    The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

    Specific Duties and Responsibilities

    Essential Job Functions:

    • Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
    • Assisting company employees in all concerns that pertain to safety and security
    • Monitoring travel safety and security of company’s employees
    • Conducting ongoing review of multiple systems and sources to detect potential risks
    • Notifying and coordinating corporate response by distribution of advisories and other communications
    • Compiling daily reports and incident reports
    • Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
    • Provides back-up, support, and on-call function as needed

    Additional Job Functions:

    • Perform other related duties and special projects as required
    • Gather and prepare reports on individual and team performance metrics

    Minimum Qualifications and Requirements

    • Associate’s degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security
    • Strong Customer Service skills
    • Excellent written and verbal communication skills
    • Ability to read, write, and speak clearly in English
    • Ability to multitask in a fast paced, at times stressed work environment
    • Strong team player
    • Comfortable with high-tech work environment, and constant learning of new tools and innovations
    • Flexibility to work all shifts, and willingness to assist the team with overtime when needed
    • Must type at least 35 wpm
    • Proficient in Microsoft Windows and Office Suite

    Preferred Qualifications:

    • Prior experience in a security operations center, TOC, or similar is highly preferred
    • Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline
    • Experience with security systems, including alarm monitoring, electronic access control, and CCTV
    • Supervisory experience, ideally in a security role

    The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

    Closing

    Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

    We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

    *CB-NW

    *SAJ

    #ZR

    Requisition ID

    2019-338110

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!